by Arema Connect | Jan 26, 2015 | Blog, Live Chat
In the current climate of smartphones and the ease of internet access, customers are expecting multiple channels of communication from companies. The reason is immediacy. It is a two way street where live chat has advantages for both parties. A customer gets instant...
by Arema Connect | Dec 5, 2014 | Blog, Christmas, USA
Retailers both online and in-store are in preparation for an extremely busy Christmas and January. Gaining a competitive advantage over the competition may be as simple as answering a customer’s query or pointing them in the right direction on the first time of...
by Call Management | Nov 21, 2014 | Blog, Christmas, Increase sales, Retail, USA
Promotions and vouchers at Christmas can trigger both in-store and online purchases. Here are some figures according to a survey carried out by http://www.retailmenot.com/. The research found that 7 in 10 customers (68%) surveyed, believe that digital coupons have a...
by Arema Connect | Mar 5, 2014 | Blog
What it an e-business/e-commerce site? Electronic business, or e-business/e-commerce sites, may be defined as the application of information and communication technologies (ICT) in support of all the activities of business. Why is it important to support customers...
by Arema Connect | Oct 24, 2013 | Blog, Ireland / UK
Customer care for all companies is composed of primarily three key elements: people, process and technology. People: Customers contact your customer care centre mainly for one reason: they cannot solve a problem by themselves. Hence, they want someone else to solve it...
