by Arema Connect | Jun 28, 2018 | Blog, Ireland / UK, Live Chat
Web Chat Using a Multichannel service like a web chat tool is an integral touch point for your customers. Not only does this straighten your digital presence – but vastly improves your efforts to providing a fuller Omnichannel approach to customer service. According...
by Arema Connect | Sep 7, 2016 | Blog, Ireland / UK, Live Chat
Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist...
by Arema Connect | Mar 7, 2016 | Blog, eCommerce, Ireland / UK, Retail
Customer Service over the Phone, through Live chat, by E-mail and on Social media The E-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in...
by Arema Connect | Jan 11, 2016 | Blog, Ireland / UK
What Customer Service providers should expect in 2016 As we leave one year and enter into another we must look forward and identify developing trends in our field. Contact centres are shaped and moulded by customers, technology, the financial climate, sector changes,...
by Arema Connect | Nov 9, 2015 | Blog, Holiday Cover, Ireland / UK
Summer holidays or other holidays such as Christmas can put additional pressure on your human resources team. We describe in this blog 3 ways your business benefits from holiday cover agreement. Customer Service 365 Strategic planning is a vital part of...
