by Arema Connect | Nov 29, 2016 | Blog, Retail, USA
Millennials, Omni-Channel and Good Old Fashioned Customer Service E-Commerce is constantly evolving and branching off into new customer applications. These include new payment methods, buying processes and improved channels for connecting. Millennials are a major...
by Arema Connect | Sep 7, 2016 | Blog, Ireland / UK, Live Chat
Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist...
by Arema Connect | Mar 14, 2016 | Blog, FMCG, Ireland / UK
Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts...
by Arema Connect | Feb 22, 2016 | Blog, Ireland / UK
The E-Commerce Checklist E-commerce businesses have been around since the early 90’s and in the time following the new millennium, online stores have exploded to the point where for every bricks and mortar store there are thousands of online retail stores....
by Arema Connect | Jan 11, 2016 | Blog, Ireland / UK
What Customer Service providers should expect in 2016 As we leave one year and enter into another we must look forward and identify developing trends in our field. Contact centres are shaped and moulded by customers, technology, the financial climate, sector changes,...