by Arema Connect | Jan 18, 2018 | Blog, Case Study UK, Ireland / UK, Telephone Answering Service, Utilities
In this case study, we provide you with an example of how we provide Telephone Answering Service for IT company. Background: IT sector Client description Our client is a supply chain technology company. They work in the EMEA market and provide agile solutions to...
by Arema Connect | Nov 2, 2015 | Blog, Ireland / UK
Tailored Customer Service Present day customer support has a lot more to it than the standard 24 by 7 telephone answering service and office hours telephone answering service. At the moment there are a wide variety of options available to companies as well as live...
by Arema Connect | Sep 24, 2015 | Blog, Ireland / UK
Arema Connects with Home Entertainment We are delighted to announce that we have taken on the customer support duties and tier 1 technical support service for one of Ireland’s most innovative home entertainment companies. This new client allows customers to use...
by Arema Connect | Aug 30, 2014 | Blog, Customer Support, Ireland / UK
Technical support can be defined as assistance for customers that are experiencing technical problems with electronic devices. A technical support team is a group of individuals that are familiar with the specific details of a device. With this knowledge, they are...
