Call centres have been providing customer supports to businesses for decades. They can be the first point of contact for customer service, supporting your team operations. For the success of this venture it depends on the implementation outlined which includes the...
Some contact centre gurus appointed years ago that the traditional telephone as a customer contact point will disappear. Currently, we are seeing a completely different situation. Call volumes are increasing at the same time so is the call duration. An analysis of the...
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.