by Arema Connect | Mar 26, 2019 | Blog, Ireland / UK, Telephone Answering Service
Call centres have been providing customer supports to businesses for decades. They can be the first point of contact for customer service, supporting your team operations. For the success of this venture it depends on the implementation outlined which includes the...
by Arema Connect | Nov 21, 2013 | Blog, Ireland / UK
Some contact centre gurus appointed years ago that the traditional telephone as a customer contact point will disappear. Currently, we are seeing a completely different situation. Call volumes are increasing at the same time so is the call duration. An analysis of the...