by Arema Connect | Nov 9, 2015 | Blog, Holiday Cover, Ireland / UK
Summer holidays or other holidays such as Christmas can put additional pressure on your human resources team. We describe in this blog 3 ways your business benefits from holiday cover agreement. Customer Service 365 Strategic planning is a vital part of...
by Arema Connect | Nov 3, 2014 | Blog, Ireland / UK
It looks like it’s going to be a hectic Christmas for retailers. Retail Excellence Ireland states that for the first time since 2007, the retail sector has grown for three months in a row. These figures show that customer confidence has recovered and this bodes well...
by Arema Connect | Aug 16, 2013 | Blog, Ireland / UK, USA
These days operating an online retail business certainly isn’t an easy thing to do. Along with providing exceptional service for your customers and managing the ever-changing details of retail sales, this can become quite overwhelming. Over the last few years...
by Arema Connect | Mar 25, 2013 | Blog, Ireland / UK
30% of our new businesses in 2012 are availing the use of our web chat or live chat service. This increase is due to the recognition of the benefits of implementing this customer contact channel on our clients’ websites. Our own experience is availed by research...
