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5 Benefits of Live Chat Support

5 Benefits of Live Chat Support

Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist...
Social Media as a customer care channel

Social Media as a customer care channel

Does your company have a Facebook page? A Twitter account? Are you on Youtube, Linkedin, Slideshare, Pinterest…? Yes? Then how are you getting on? Research from TELUS International (2012) shows organisations are at different stages of maturity in their social care...