by Katie Murphy | Mar 29, 2022 | Blog
A Customer Service Strategy is defined as a detailed plan which outlines how an organisation deals with customer interactions. A Customer Service Strategy is one of the most important strategies in any organisation and sets the grounding for great service and allows...
by Arema Connect | Jan 25, 2016 | Blog, E-mail handling, Ireland / UK
4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this...
