78% of consumers have bailed out of a transaction or not made an intended purchase because of a poor service experience [American Express Survey, 2011]. That’s a lot of lost customers. Some companies believe that customer service is just about keeping buyers happy…...
30% of our new businesses in 2012 are availing the use of our web chat or live chat service. This increase is due to the recognition of the benefits of implementing this customer contact channel on our clients’ websites. Our own experience is availed by research...
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