by Arema Connect | Apr 28, 2017 | Blog, Case Study UK, Holiday Cover, Ireland / UK
The summer months can be a challenge for businesses as staff take their summer holidays. Arema Connect has a range of contact centre services that may offer the solution for your summer holiday needs. Several years ago, a leading retail and food service wholesaler...
by Arema Connect | Nov 30, 2015 | Blog, Christmas, Ireland / UK
Tis the season of booking lines and children around the world are lining up for Santa Grotto’s, Ice Skating Events and more. It’s when specialist Christmas companies run dedicated campaigns for these types of festivities and this leads to very busy phone lines. They...
by Arema Connect | Nov 16, 2015 | Blog, Ireland / UK
Satisfy every Customer Any successful company has a core workforce of dedicated employees but during busy periods even the best cannot handle 100% of customer calls. This leads to a customers’ most hated experience, being stuck in a queue. According to Help Scout 67%...
by Arema Connect | Nov 9, 2015 | Blog, Holiday Cover, Ireland / UK
Summer holidays or other holidays such as Christmas can put additional pressure on your human resources team. We describe in this blog 3 ways your business benefits from holiday cover agreement. Customer Service 365 Strategic planning is a vital part of...
by Arema Connect | Nov 2, 2015 | Blog, Ireland / UK
Tailored Customer Service Present day customer support has a lot more to it than the standard 24 by 7 telephone answering service and office hours telephone answering service. At the moment there are a wide variety of options available to companies as well as live...
