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Customer Support Tailored for the FMCG Sector

Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts...

A Call Centre Year Review

Recognising Trends in Customer Service First of all, we at Arema Connect would like to say happy new year! 2015 was a busy year with new clients joining our team and existing clients expanding. It was a relativity standard year, our tourism clients where at their...