by Arema Connect | Mar 14, 2016 | Blog, FMCG, Ireland / UK
Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts...
by Arema Connect | Oct 12, 2015 | Blog, FMCG, Ireland / UK
Providing Great Customer Service through a Contact Centre The Fast Moving Consumer Goods (FMCG) industry is also known as the Consumer Packaged Goods or CPG Industry. It is a multi-million Euro industry that is as fast paced as the products that are sold within...
by Arema Connect | Sep 7, 2015 | Blog, Customer Support, FMCG, Retail
How Product Price Changes Customer Service Retail can be split into many different sectors but there is quite a big difference between luxury goods and fast moving consumer goods (FMCG), the difference between the two has more to do with human nature and money than...
by Arema Connect | Feb 24, 2012 | Blog, Ireland / UK
“A client rings you and wants to recall a product due to a potential fault in the product. They are expecting 4000 calls over the next 2 weeks from unhappy clients not to mention their wholesalers and retailers. This is a potential minefield for your client and...
