by Arema Connect | Mar 26, 2019 | Blog, Ireland / UK, Telephone Answering Service
Call centres have been providing customer supports to businesses for decades. They can be the first point of contact for customer service, supporting your team operations. For the success of this venture it depends on the implementation outlined which includes the...
by Arema Connect | Dec 23, 2014 | Blog, Ireland / UK
Call centre agents are on the front-lines of your customer service, they are the point of contact between you and your customers. When a customer query is dealt with on the first time of asking everything runs smoother and customer satisfaction rises. First call...