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What Customer Service Suits You Best ?

What Customer Service Suits You Best ?

Tailored Customer Service Present day customer support has a lot more to it than the standard 24 by 7 telephone answering service and office hours telephone answering service. At the moment there are a wide variety of options available to companies as well as live...
Financial Sector Case Study: The Extra Mile

Financial Sector Case Study: The Extra Mile

Payment Protection Insurance (PPI) Mis-selling support line Call Management’s Client (now trading as Arema Connect) are one of the largest PPI companies in the UK. In 2011 they decided to enter the Irish market but didn’t want to commit to a long-term strategy until...