by Arema Connect | Jun 24, 2021 | Blog
Why Ecommerce Customer Support is so Important? If you think about it when was the last time you purchased a product or service online? A minute ago? An hour ago? Yesterday? Not too long ago, I am sure. This alone will highlight to you how crucial it is to have an...
by Arema Connect | Jul 30, 2018 | eCommerce, Increase sales, Ireland / UK, USA, Whitepaper UK
Delivering Excellent Customer Service Online Internet businesses came into existence in 1991 when the Internet became a platform for commercial use. The last 5 years have seen a major growth in the on-line sector and online shops and e-business are becoming main...
by Arema Connect | Sep 7, 2016 | Blog, Ireland / UK, Live Chat
Instantaneous Customer Service Live chat plays an important role in offering a 360-degree customer care service. It is very easy to install on your website and is user-friendly. Statistical data indicates that 44% of customers stated that having a live chat specialist...
by Arema Connect | Mar 7, 2016 | Blog, eCommerce, Ireland / UK, Retail
Customer Service over the Phone, through Live chat, by E-mail and on Social media The E-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in...
by Arema Connect | Mar 17, 2015 | Blog, eCommerce, Export
When it comes to selling online competition is fierce. Unless you offer an extremely unique product or service competition from other companies will be high. Multinationals have a large share of the market but merchants can level the playing field by maximising their...
