by Arema Connect | Mar 5, 2014 | Blog
What it an e-business/e-commerce site? Electronic business, or e-business/e-commerce sites, may be defined as the application of information and communication technologies (ICT) in support of all the activities of business. Why is it important to support customers...
by Arema Connect | Oct 24, 2013 | Blog, Ireland / UK
Customer care for all companies is composed of primarily three key elements: people, process and technology. People: Customers contact your customer care centre mainly for one reason: they cannot solve a problem by themselves. Hence, they want someone else to solve it...
by Arema Connect | Dec 4, 2012 | Blog, Ireland / UK
Who are Arema Connect? Arema Connect is a phoenix of Key Answering Systems Group and our sister company is Call Management. Call Management is a successful Call Centre in The Republic of Ireland that specialises in the traditional 24/ 7 ‘Corporate Telephone...
