by Arema Connect | Jan 31, 2018 | Blog, Ireland / UK
The Crios Group held a General Data Protection Regulation (GDPR) Workshop last Wednesday 30th January in Enterprise Ireland Regional Office. Arema Connect representatives attended the Conference organised in conjunction with Crios Group members. In this blog, we...
by Arema Connect | Jan 5, 2015 | Blog, Ireland / UK
Be ready for the Reform of data protection legislation ECJ’s ruling on the ‘right to be forgotten’ On 13 May 2014, the Court of Justice of the European Union issued a landmark ruling on the ‘right to be forgotten’, in relation to online...
by Call Management | Sep 22, 2014 | Blog, Database Management, Ireland / UK
Customer data becomes inaccurate at an alarming rate. Failure to maintain your databases will result in most of it becoming unusable within a few years. You squander so much time by having inaccurate information because a simple phone call to a prospect that should...
by Arema Connect | Aug 20, 2014 | Blog, Ireland / UK
Contact centre customer service agents are on the front line of marketing. By answering questions and logging customer queries agents are unintentionally creating a very valuable database of information. When you really think about it, customer service and market...
