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GDPR Crios Group Workshop

The Crios Group held a GDPR – General Data Protection Regulation Workshop was held last Wednesday 30th January in Enterprise Ireland Regional Office. Arema Connect representatives attended the Conference organised in conjunction with Crios Group members. Event...

Customer Service is the new Market Research

Contact centre customer service agents are on the front line of marketing. By answering questions and logging customer queries agents are unintentionally creating a very valuable database of information. When you really think about it, customer service and market...

Data Protection and Call Centres

Why does data protection exist? The fundamental role of data protection is to protect individuals from harmful disclosure of personal information and to limit its uses included being passed on without knowledge or consent. The Data Protection Act safe guards the...