by Katie Murphy | Oct 4, 2021 | Blog
This week is Customer Service Week, which is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. At Arema Connect, we pride ourselves on having one of the highest staff retention rates...
by Arema Connect | Jun 24, 2021 | Blog
Why Ecommerce Customer Support is so Important? If you think about it when was the last time you purchased a product or service online? A minute ago? An hour ago? Yesterday? Not too long ago, I am sure. This alone will highlight to you how crucial it is to have an...
by Arema Connect | Jan 25, 2019 | Blog, Live Chat, Social Media
With the likes of improvements in technology and the increased popularity of social media, in this blog there are three customer service trends that businesses need to be aware of for 2019. 1. Increase use of instant messaging Social media has skyrocketed in the last...
by Arema Connect | Oct 5, 2018 | Blog, Events, News, Our team, Recruitment
MEDIA RELEASE Blackpool, Cork, Ireland – October 2018 Arema Connect today announces the creation of a further 20 customer service positions to our operations. In addition to our recently announced creation of 40 jobs last August, which have been filled –...
by Arema Connect | Aug 13, 2018 | Blog, News, Recruitment
40 new jobs created for Cork Business outsource provider, Arema Connect is set to expand their Customer Service operations. Blackpool, Cork – August, 2018 Arema Connect, a 24/7 Business outsource provider, is set to expand with the Creation of new jobs in Cork over...
