by Arema Connect | Jan 25, 2016 | Blog, E-mail handling, Ireland / UK
4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this...
by Arema Connect | Nov 24, 2014 | Blog, Ireland / UK
78% of consumers have bailed out of a transaction or not made an intended purchase because of a poor service experience [American Express Survey, 2011]. That’s a lot of lost customers. Some companies believe that customer service is just about keeping buyers happy…...
by Call Management | Aug 13, 2014 | Blog, Ireland / UK
“There is a big difference between a satisfied customer and a loyal customer.”~ Shep Hyken Customer loyalty is priceless. It is accomplished by going the extra mile for customers. Customer satisfaction should be the number one goal for any reputable business, after...
