by Arema Connect | May 4, 2017 | Blog, Call Centre Agents, Ireland / UK, Training
Building rapport over the phone with customers can be difficult. An experienced customer service agent knows it’s all about your tone of voice, having a genuine interest in a customer query and empathising with the customer. Here are some tips to increase customer...
by Arema Connect | Jan 25, 2016 | Blog, E-mail handling, Ireland / UK
4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this...
by Arema Connect | Mar 5, 2014 | Blog
What it an e-business/e-commerce site? Electronic business, or e-business/e-commerce sites, may be defined as the application of information and communication technologies (ICT) in support of all the activities of business. Why is it important to support customers...
by Arema Connect | Jul 1, 2013 | Blog, Ireland / UK
What Is A Customer Journey Map? Customer journey maps allow us to walk in our customer’s shoes by travelling with them as they interact with the company. They provide us with an accurate outside-in view, focusing on desired outcomes from the customer’s perspective....