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Email Customer Service

Email Customer Service

4 Tips for Delivering Top Class Email Customer Service in a Call Centre We at Arema Connect have experience in handling email customer support for a wide range of companies, some of which include IT support, product quality, retail and tourism. Our knowledge in this...
Customer journey mapping & its benefits

Customer journey mapping & its benefits

What Is A Customer Journey Map?  Customer journey maps allow us to walk in our customer’s shoes by travelling with them as they interact with the company. They provide us with an accurate outside-in view, focusing on desired outcomes from the customer’s perspective....