by Arema Connect | Jun 24, 2021 | Blog
Why Ecommerce Customer Support is so Important? If you think about it when was the last time you purchased a product or service online? A minute ago? An hour ago? Yesterday? Not too long ago, I am sure. This alone will highlight to you how crucial it is to have an...
by Katie Murphy | Feb 17, 2021 | Blog
In a recent blog, we spoke about our top tips to improve your brand’s Customer Experience (CX), now we are going to examine the benefits of a top-class Customer Experience. Top-class CXs are planned, reviewed and continuously improved. Brands who place an emphasis on...
by Katie Murphy | Jan 27, 2021 | Blog
Forrester defines Customer Experience (CX) as‘ How customers perceive their interactions with your company.’ Traditionally CX was greatly defined by in-store interactions when buying goods and services. Some might say these were much simpler times, personalisation was...
by Arema Connect | Jun 28, 2018 | Blog, Ireland / UK, Live Chat
Web Chat Using a Multichannel service like a web chat tool is an integral touch point for your customers. Not only does this straighten your digital presence – but vastly improves your efforts to providing a fuller Omnichannel approach to customer service. According...
by Arema Connect | Jan 30, 2018 | Blog, Ireland / UK
If you are a first-time outsourcer or just reviewing your customer experience strategy, this blog will give you the answers to three key questions which in turn will help you define your requirements. Note: Defining a successful customer experience strategy should...