by Arema Connect | Oct 5, 2018 | Blog, Events, News, Our team, Recruitment
MEDIA RELEASE Blackpool, Cork, Ireland – October 2018 Arema Connect today announces the creation of a further 20 customer service positions to our operations. In addition to our recently announced creation of 40 jobs last August, which have been filled –...
by Katie Murphy | Apr 10, 2018 | Blog, Retail, USA
Many Shoe Retailers spend a great deal of time and money investing in their brick and mortar presence. However, there is little attention given to their online store. It could be said that this is a big mistake, as Online Shoe sales in the US are set to grow at a rate...
by Arema Connect | Jun 20, 2017 | Blog, Ireland / UK
The role of the customer support team is a crucial role in any organisation, as they are the first point of contact for customer queries and complaints. A customer support team understand complex details about a company’s services/products and can assist...
by Arema Connect | Jun 13, 2016 | Blog, Ireland / UK
FCR (First Contact Resolution) in a Call Centre First contact resolution is one of the most important metrics in customer service. Improving the FCR rate means that more calls can be answered in a timely manner. This boosts a company’s customer service levels,...
by Arema Connect | Mar 7, 2016 | Blog, eCommerce, Ireland / UK, Retail
Customer Service over the Phone, through Live chat, by E-mail and on Social media The E-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in...
