by Arema Connect | Mar 14, 2016 | Blog, FMCG, Ireland / UK
Customer Service for Product Quality and Product Recall The FMCG (Fast Moving Consumer Goods) sector is just that, fast. Customers expect round the clock service and response times must be quick, especially for product quality issues. There are a lot of moving parts...
by Arema Connect | Mar 7, 2016 | Blog, eCommerce, Ireland / UK, Retail
Customer Service over the Phone, through Live chat, by E-mail and on Social media The E-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in...
by Arema Connect | Aug 16, 2013 | Blog, Ireland / UK, USA
These days operating an online retail business certainly isn’t an easy thing to do. Along with providing exceptional service for your customers and managing the ever-changing details of retail sales, this can become quite overwhelming. Over the last few years...
by Arema Connect | May 2, 2012 | Blog, Ireland / UK
After-sales support with a twist… This case study client is a large e-commerce website in Ireland. Arema Connect handles all their customer interactions by e-mail, and by phone occasionally, to ensure absolute customer satisfaction. Our e-commerce client is highly...
