by Katie Murphy | Mar 2, 2018 | Automotive, Blog, Case Study UK, Ireland / UK
Client: This client are responsible for more 1.5 million vehicles worldwide. They operate in 32 countries and have become the World’s leading fleet management service. In Ireland they currently employ 80 people and are responsible for 16,000 vehicles nationwide....
by Arema Connect | Nov 16, 2015 | Blog, Ireland / UK
Satisfy every Customer Any successful company has a core workforce of dedicated employees but during busy periods even the best cannot handle 100% of customer calls. This leads to a customers’ most hated experience, being stuck in a queue. According to Help Scout 67%...
by Arema Connect | Nov 9, 2015 | Blog, Holiday Cover, Ireland / UK
Summer holidays or other holidays such as Christmas can put additional pressure on your human resources team. We describe in this blog 3 ways your business benefits from holiday cover agreement. Customer Service 365 Strategic planning is a vital part of...
by Arema Connect | Nov 21, 2013 | Blog, Ireland / UK
Some contact centre gurus appointed years ago that the traditional telephone as a customer contact point will disappear. Currently, we are seeing a completely different situation. Call volumes are increasing at the same time so is the call duration. An analysis of the...
