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Happy Christmas from Arema Connect!

Time is flying! We are here again planning our Christmas party, and a number of activities to celebrate the festive season in our Contact Centre. Annual Christmas Party Tomorrow is our staff night out and everyone is looking forward to a relaxing evening. This yearly...

Black Friday: Are you ready?

Black Friday may signify the official start of the holiday shopping season but the preparation starts now for retailers. Sales are expected to begin early this year, according to a report in the Wall Street journal they could begin earlier than thanksgiving night. One...

It’s the time of year when decisions are made by customers such as the all-important who am I going to buy from this year? You must find a way to deal with the influx of calls, emails etc. in a way that does not diminish from your customer alignment. This is why going the extra mile for purchasers is advantageous, a Call Centers familiarity with this time of year and the challenges it brings will aid you greatly this Christmas.

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