by Katie Murphy | Nov 16, 2020 | Blog
The Arema Connect Team are delighted to be shortlisted in the Customer Contact Management Association (CMMA) Awards 2020. The CCMA Promotes collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. The annual...
by Arema Connect | Nov 16, 2018 | Awards, Blog, Events, News, Our team
Drumroll… We’re pleased to have been shortlisted by the Customer Contact Management Association, in the Shared Services Centre of the Year! We were delighted to be shortlisted for the Shared Services Centre of the year category which were held at the...
by Arema Connect | Feb 8, 2018 | Blog, Services
Introduction In the latest report by the Customer Contact Management Association (CCMA) and Deloitte future trends were highlighted. Areas which were focused on included talent development and progression within the Call Centre, Business Process Outsourcing (BPO)...
by Arema Connect | May 29, 2017 | Blog, Ireland / UK
Where is the Irish Contact Centre leading to? On the 25th of May, the Irish Customer Contact Management Association (CCMA) hosted its annual conference in Naas (Co. Kildare, Dublin). The event brought together the Irish contact centre community and provided an arena...
by Call Management | Nov 17, 2014 | Awards, Blog, Ireland / UK
The annual call centre awards took place last Saturday 15th November 2014 in Dublin. This event is held annually by the Contact Centre Management Association (ccma.ie). Their primary aim is to promote and give recognition to the contact centre management profession;...
