by Arema Connect | Jul 20, 2015 | Blog, Ireland / UK
If your company is involved in the provision of education (i.e. books, school materials, uniform retailers, school and education providers), you are already anticipating the ‘after summer’ rush of activity in all these areas. How a Call Centre can help your back to...
by Arema Connect | May 16, 2015 | Blog, Ireland / UK, Property Management
“Major Contract in the UK providing 24 by 7 Contact Centre Support to leading Short Term Letting Company has been awarded to Arema Connect” We are pleased to announce that we have won a major contract with a high end short term let apartment Management Company...
by Arema Connect | Apr 7, 2015 | Blog, Ireland / UK
Companies always need to strike a balance between the two big Q’s in relation to customer support: Quality and Quantity. Both are really important from an operations perspective and from a customer satisfaction approach. Quality Customer Service Customers are...
by Arema Connect | Mar 17, 2015 | Blog, eCommerce, Export
When it comes to selling online competition is fierce. Unless you offer an extremely unique product or service competition from other companies will be high. Multinationals have a large share of the market but merchants can level the playing field by maximising their...
by Arema Connect | Mar 7, 2015 | Blog, eCommerce, Export, Increase sales, Ireland / UK, Telephone Answering Service
Cater for moreGlobal localization or Glocalization as it has been branded. There is a McDonalds in 118 countries worldwide, but that is a brick and mortar example, the internet is accessible globally through a multitude of devices tablets, smartphones, PCs and many...
