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CCMA Annual Conference 2017

CCMA Annual Conference 2017

Where is the Irish Contact Centre leading to? On the 25th of May, the Irish Customer Contact Management Association (CCMA) hosted its annual conference in Naas (Co. Kildare, Dublin). The event brought together the Irish contact centre community and provided an arena...
Just how diverse are call centre clients?

Just how diverse are call centre clients?

3 Sectors – 3 Different Approaches The call centre industry certainly is varied and ever changing. We at Arema Connect are going to demonstrate this by outlining a sample of contracts won in the 2nd quarter of 2015. Leisure The first new client is an adventure...