by Arema Connect | Apr 15, 2019 | Blog, Ireland / UK, Telephone Answering Service
The phone rings and one of our agents quickly answers… what happens next? What type of interaction will take place? Providing customer support is not an exact science. Each phone can ring 10, 20, 30 times per hour. All depending on the type of interaction, the...
by Arema Connect | May 29, 2017 | Blog, Ireland / UK
Where is the Irish Contact Centre leading to? On the 25th of May, the Irish Customer Contact Management Association (CCMA) hosted its annual conference in Naas (Co. Kildare, Dublin). The event brought together the Irish contact centre community and provided an arena...
by Arema Connect | Mar 7, 2016 | Blog, eCommerce, Ireland / UK, Retail
Customer Service over the Phone, through Live chat, by E-mail and on Social media The E-commerce sector shows no signs of slowing down. According to reports carried out by internetretailer.com e-commerce in the U.S grew by 14.6% in 2015, totalling $341.7 billion in...
by Arema Connect | Feb 8, 2016 | Blog, Healthcare, Ireland / UK
Pharmacovigilance Reporting in a Call Centre The pharmaceutical sector is growing rapidly and the number of drugs being introduced to the market is increasing continuously. This, in turn, has increased the number of adverse drug events that need to be reported. The...
by Arema Connect | Aug 24, 2015 | Blog, Ireland / UK
3 Sectors – 3 Different Approaches The call centre industry certainly is varied and ever changing. We at Arema Connect are going to demonstrate this by outlining a sample of contracts won in the 2nd quarter of 2015. Leisure The first new client is an adventure...
