A few years ago, we published a blog entitled “NATO phonetic alphabet – Alpha Bravo Charlie” which provided you with an overview of the phonetic alphabet that we use in our Irish Call Centre. This alphabet is broadly used in the contact centre industry to...
Congratulations! You are considering outsourcing to a call centre, or you have decided to outsource to one. That’s the right direction to grow your business. If it is the first time outsourcing, try to keep your anxiety levels to a minimum. Overall, remember that call...
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