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Who is who in a quality-focused contact centre?

Who is who in a quality-focused contact centre?

Independently if you have an in-house call centre or you are outsourcing your customer service functions, quality is a key factor to consider. There are different ways to ensure quality. Solutions range from training to monitoring KPIs and relevant metrics. Applying...
The role of the customer support team

The role of the customer support team

The role of the customer support team is a crucial role in any organisation, as they are the first point of contact for customer queries and complaints. A customer support team understand complex details about a company’s services/products and can assist...