by Arema Connect | Feb 24, 2020 | Blog, Events
Last week, our Managing Director, Pat Keogh headed stateside to attend the IAOP Outsourcing World Summit 2.0 in Orlando, Florida. Pat was exhibiting at the OWS as a member of the Crios Group, a group of established Business Processing Outsourcing companies in Ireland,...
by Arema Connect | Mar 20, 2018 | Blog, Ireland / UK
Why Outsource? Building your Brand, How Outsourcing Can Better Represent You. A Suite of marketing activities fulfilled through a customer contact centre can best represent you and your brand. At some point or other, companies must rely on the services of an...
by Arema Connect | Feb 20, 2018 | Blog, Case Study UK, Ireland / UK, Travel & Leisure
Client Our client is the agency responsible for the promotion and development of tourism services for the Island of Ireland. The authority has two brands with various marketing activities at home and abroad. They have engaged Arema Connect in Outsourcing their key...
by Arema Connect | Feb 8, 2018 | Blog, Services
Introduction In the latest report by the Customer Contact Management Association (CCMA) and Deloitte future trends were highlighted. Areas which were focused on included talent development and progression within the Call Centre, Business Process Outsourcing (BPO)...
by Arema Connect | Nov 16, 2015 | Blog, Ireland / UK
Satisfy every Customer Any successful company has a core workforce of dedicated employees but during busy periods even the best cannot handle 100% of customer calls. This leads to a customers’ most hated experience, being stuck in a queue. According to Help Scout 67%...