Customers are becoming more adept at communicating via social media, live chat and other digital communication channels, so is there any longer a role for voice contact? The increased use of social media, including the major social networks like Facebook, Twitter and...
Customer service can be provided from a multi-channel perspective, but not all the channels are suitable for all companies. Which ones are the best for your business? Live Chat is the best option when an immediate answer is required with a personal approach. Online...
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