by Katie Murphy | Feb 17, 2021 | Blog
In a recent blog, we spoke about our top tips to improve your brand’s Customer Experience (CX), now we are going to examine the benefits of a top-class Customer Experience. Top-class CXs are planned, reviewed and continuously improved. Brands who place an emphasis on...
by Katie Murphy | Jan 27, 2021 | Blog
Forrester defines Customer Experience (CX) as‘ How customers perceive their interactions with your company.’ Traditionally CX was greatly defined by in-store interactions when buying goods and services. Some might say these were much simpler times, personalisation was...
by Arema Connect | Apr 23, 2020 | Blog
In 2020, Multilingual Support is more sought after than ever by businesses. Here, at Arema Connect it is an essential element of our business operations to support our clients and their customers from around the globe. Multilingual support has many associated...
by Arema Connect | Dec 5, 2014 | Blog, Christmas, USA
Retailers both online and in-store are in preparation for an extremely busy Christmas and January. Gaining a competitive advantage over the competition may be as simple as answering a customer’s query or pointing them in the right direction on the first time of...
