by Arema Connect | Feb 8, 2016 | Blog, Healthcare, Ireland / UK
Pharmacovigilance Reporting in a Call Centre The pharmaceutical sector is growing rapidly and the number of drugs being introduced to the market is increasing continuously. This, in turn, has increased the number of adverse drug events that need to be reported. The...
by Arema Connect | Jan 11, 2016 | Blog, Ireland / UK
What Customer Service providers should expect in 2016 As we leave one year and enter into another we must look forward and identify developing trends in our field. Contact centres are shaped and moulded by customers, technology, the financial climate, sector changes,...
by Arema Connect | Dec 7, 2015 | Blog, Ireland / UK
Fast Action Response Times The automotive sector is where quick decisions are made on a daily basis. As a tire supplier, break down assistance specialist, haulage company etc. you must immediately solve customer issues to rise above the competition. According to...
by Arema Connect | Nov 16, 2015 | Blog, Ireland / UK
Satisfy every Customer Any successful company has a core workforce of dedicated employees but during busy periods even the best cannot handle 100% of customer calls. This leads to a customers’ most hated experience, being stuck in a queue. According to Help Scout 67%...
by Arema Connect | Jul 10, 2013 | Blog, Ireland / UK
Liveperson, leading provider of web chat software, has recently published a study in relation to shopping habits online. The main findings of the study and Arema Connect’s solutions proposed: Live Person Findings Arema Connect solutions 83% of internet buyers...
