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Social Media Support

We can manage your popular Social Media accounts. Our agents can represent your brand values and ethos. We can respond to all your customer questions professionally and rapidly. Social Media Support offers your customers quick response times to general FAQs.

Cost Effective

 

Customer Support

 

Quick response to FAQs

 

N

Online Support

N

Convenience for your customers

N

Cost effective solution

N

Reduced Administrative Headache

N

Increase customer satisfaction

Social Media Customer Support Benefits

Social Media Support offers your customers increased online support to general FAQs and queries. It is a cost effective solution to provide your customers with increased convenience. There is a huge added value for you as our services reduce administrative headaches often faced. Your dedicated team of agents will handle your accounts on your behalf to best represent your brand.

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The benefits of Social Media Customer Support include:

  • Online Support
    With increased Online Support you can achieve a more customer centric approach to doing business .
  • Convenience for your customers  
    Providing Social Media Customer Support can offer your customers increased convenience. In turn, this can create brand loyalty and drive sales.
  • Cost Effective Solution
    The cost saving associated with Outsourcing this aspect of your business can be passed onto your customers.
  • Reduced Administrative Headache
    Outsourcing Social Media Customer Support can reduce pressure on your in-house team.
  • Increase customer satisfaction
    Customers are offered increased satisfaction with access to Customer Support across a variety of channels.

24 by 7

 

365 days

 

0

Scalable

 

How Social Media Support Works?

One of our biggest qualities is how we build great relationships with our clients. This is done by maintaining open lines of communication between your business and ours. Next we connect to your main social networking accounts including – Facebook, Twitter and LinkedIn – so we can monitor incoming customer enquiries and post responses on your behalf.
Social Media CRM provides customer support for your clients on their social media platforms: Facebook, Twitter, Youtube and Forums.
The main aim is to provide customer support on these platforms.

Type of service offered:

  • Customer support on your social media accounts: Social networks like Twitter and Facebook help you deliver even better service to your customers and stand out from your competition. We can monitor all your social media accounts to catch customer enquiries, requests or complaints. Your dedicated Arema Connect agents will be thoroughly familiar with your products and services. They are also specially trained to handle customer service requests over social media quickly and effectively, ensuring your customers get a great impression of your company. If you website has a forum, we can provide support on it too.
  • Watchdog customer support: Arema Connect agents will search outside your account any mention of your brand and products. If a comment is detected, such as a complaint, this will be escalated to your team following your procedure
  • Promotional support: Arema Connect can support any promotional activity that you create on your social media accounts such as competitions or discounts.

Areas of interest:

Market Research

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