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Call Answering Service

We have extensive experience in providing bespoken call answering service through our contact centre. We provide 360 degree customer support pre, during and post-sale to ensure customer satisfaction. Our Call Answering Service is delivered during office hours, after-hours and 24/7 (including all bank holidays) from our Cork office in Ireland.

All calls recorded

Friendly & Professional

N

ISO Certified

N

Multilingual capabilities

N

Increase opening hours

N

Human touch to interactions

N

Cost effective solution

N

Improve efficientcy

Call Answering Service Benefits

Outsourcing your telephone answering needs will provide you with more flexible opening hours and holiday cover. In fact, our call answering service is available 24 by 7 ensuring that your customers can reach a customer representative any day at any time. All your calls will be answered with a personal touch in a cost-effective manner. The benefits of contracting a call answering service for your business include multilingual customer support with the ability to ramp up and down as your needs change. Furthermore, you can reach global customers by availing of multilingual 24 by 7 call centre agents.

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The benefits of call answering service include:

  • Multilingual capabilities
    Reach new markets and increase your customer share by answering your customers in their mother tongue.
  • Increase opening hours
    Our call answering service is available 24 by 7. We can support your customers’ requirements even when your office is closed.
  • Human touch to interactions
    Our call answering service provide that human interaction that other channels such as e-mail or text lack. Our friendly and professional team is always ready to find a solution to any customer enquiries.
  • Cost effective solution
    Outsourcing your needs to us provide your business with a cost-effective solution and gives you additional man-power when you need it the most. You don’t need to worry about recruitment and training, we take care of it!
  • Improve efficiencies
    Streamline your customer support needs through our call answering service and allow your team to concentrate on the core business. We’ll work as part of your team and help you to improve your processes.

24 by 7

365 days

0

Scalable

Reliable

How Arema Call Answering Service Works

Arema Connect operates 24/7, 365 days a year. Therefore, we can help you take so many more customer calls for a fraction of the cost. Additionally, this will reduce your expenditure in hiring and training. With our ISO 9001 certificated call centre you can be confident in our strong focus on quality.

No two campaigns are the same and we build long-lasting relationships with our clients. This is achieved by tailoring our services to fit in with our client’s plans and requirements. Arema Connect offer a combination of dedicated and shared call answering service so we can work as an effective team. When your client calls your phone number, their call is immediately received by our contact centre system and routed to the next available call centre agent. Using a first call resolution approach, your customer enquiries will be answered following your procedures. When we answer the call, we represent your company with professionalism and precision.

Our Telephone Answering services

We provide a full range of call answering services, from receptionist services to emergency response
Check out our call centre services listed below. Click to learn more:

Receptionist Services

Emergency response Line

Holiday Cover

Order and book tickets

Product recall and store locations

Order and book tickets

Claims and complaint line

Donation lines and membership

Event support

Payments and reconciliation

Areas of interest:

Market Research

Registered in Ireland under No. 346705 • Arema Connect© 2018

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