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Business Email Customer Support

We provide cost-effective, bespoke Business Email support services, 24 hours a day (> 450,000 per year). Our agents are trained in handling customer information queries, delivery queries, product queries, order processing and after sales support within agreed timelines.

Quick response

 

Multi-Channel Integration

 

N

ISO Certified

 

N

Online Support

N

Convenience for your customers

N

Supports your marketing activities 

N

Quick response to FAQs

N

Increase customer satisfaction

Business Email Handling Benefits

Email allows you to provide your customers with further online support. You receive a cost-effective solution to provide convenience for your customers allowing for increased customer satisfaction. In addition, Email allows for a quick response to FAQs allowing a swift response.

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The benefits of Email Handling include:

  • Online Support

Email offers your customers additional online support. It can provide customers with increased support in information queries, delivery queries, product queries, order processing and after sales support.

  • Convenience for your customers

Email allows you to be where your customers are and provide them with a convenient way to access customer support.

  • Cost effective solution

Email is a cost effective solution of reaching large volumes of customers. It can be an effective tool when reaching large volumes of customers while running sales promotions and other camapigns.

  • Quick Response to FAQ

 Customers can email in a general query, an automated ticketing response is sent back to the customer`s query.

  • Increase customer satisfaction

By providing customers with quick response times it in turn greatly increases customer satisfaction.

 

24 by 7

 

365 days

 

0

Scalable

 

How Arema Connect’s Email Handling Service Works

We first allocate a dedicated Account Manager to your company. We meet with you to understand your business, the products and services you provide. We then map out a standard process for handling an email enquiry. Typically those emails will be sales inquiries, general inquiries, order confirmations or customer support requests. We also develop a Frequently Asked Questions (FAQ) list to help our staff respond to the most common questions.
We begin monitoring your emails using technology from Kayako and LivePerson, or another system you nominate. These systems can scan incoming mail and identify keywords or phrases to help identify the appropriate response. Each email is routed to one of your dedicated Arema Connect team and depending on the service level required an appropriate response is sent immediately or within 24 hours

Areas of interest:

Market Research

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