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Multichannel Contact Centre

Arema Connect a 100% Irish Owned and Operated Multichannel Contact Centre, founded in 2001. We tailor our outsourcing and customer support solutions to industry specific requirements. We unite and coordinate with many public and private entities. Through our Omnichannel solutions, we provide them with a range of solutions across many sectors. We align our services to complement your business needs, delivering on a Customer experience beyond a traditional contact centre. Arema Connect provides more than the ready-made solutions, we achieve complete client satisfaction through our profound know-how.

Scalable

Multichannel Contact Centre with ability to Ramp up or down to meet businesses requirements

Award Winning

Award Winning Contact Centre Team

Multichannel

Multichannel Contact Centre with ability to Ramp up or down to meet businesses requirements

Telephone Answering

Our services are scalable. Arema Connect have the knowledge and experience to ramp up for peak periods with dedicated teams of agents and reduce for non-peak times, switching to a shared agent service thus cutting costs for you. Currently, we handle over 700,000 inbound calls per annum.

Live Chat

With our Live Chat Support Contact Centre Service your customers are be able to chat with one of our agents in real time. Arema Connect support your customers on your website.

24 by 7

 

Multichannel Contact Centre

 

SMS Text Message

Reduce administrative effort and reach a multitude of customers instantly by utilising the SMS alert service for a wide range of situations including product recall and emergency text.

Social Media Support

Our social media management services free up your marketing team to concentrate on advertising and brand promotion. We are currently using a social media monitoring platform SocialBakers. We fully embrace the ethos of our clients brand when it comes to customer responses.This is an ideal service for companies whose time does not allow for the day to day up-keep of their social media duties. We respond to all your customer questions professionally and rapidly.

E-mail Handling

At present Arema Connect handle over 450,000 emails per year. Our email handling service operates 24/7 and we aim to answer all emails within 1 hour. We can work with your preferred software system or our in-house systems.

Our team, delivering for you!

Arema Connect believe that our biggest asset is our employees. Our company includes a team of 65 people working for our clients. As well as our team of dedicated customer service representatives we have an expert management team whose wealth of experience allows us the deliver results for your business.

For dedicated teams, Arema Connect works with our clients’ preferred CRM system.

  • 84 Years combined management experience
  • Young dynamic team
  • Owner managed
  • Customer centric
  • Open plan office
  • Infrastructure in place for growth

Value Added

Expansion & Growth potential

Strong Focus on our clients brand values & ethos

Owner managed with lean decision making process

Strong Management Team with a focus on customer satisfaction

Multilingual support (Spanish, French & German)

Partnership approach with our clients

 

Customer Relationship Software (CRM)

In 2014 we commissioned the development of a tailored call centre management system to support our shared service team. This state of the art software provides our team with access to the knowledge management system, our clients’ scripts as well as call logging and reporting tools. Clients can log into their own personal account using our secured website to retrieve their call logs and update relevant information. Our IT department will work with your team to set up your chosen system with minimal downtime.

Our Telephony System
  • 300 dedicated phone lines
  • 2 Broadband Suppliers
  • Data backed up (In-house and on the Cloud)
  • 2 Telecoms Systems (VOIP & PRA Systems)
  • Disaster Recovery Implementation

telephone system call centre

Areas of interest:

Market Research

Registered in Ireland under No. 346705 • Arema Connect© 2018

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