Get in touch: +353 214244944 | +1 646 905 0473 | info@aremaconnect.com

Our Services

Arema Connect is an award-winning multi-channel contact center based in Co.Cork, Ireland. We serve clients from a wide variety of sectors with Contact Center and Market Research Services. We remain a leader in our field through our people, processes and IT. Our team place a strong emphasis on delivering a high quality service with a personal touch.

Call Center Services

We provide Call Center Services to clients from national and international markets.

Telephone Answering

Our Telephone Answering Service is available 24/7, 365 days a year. Our ISO accredited Call Center infrastructure has full reporting capabilities ensuring the highest standards are met at all times.The benefits of contracting a call answering service for your business include multilingual customer support with the ability to ramp up and down as your needs change.

Live Chat

Our representatives can further engage with your customers through our Live Chat Service. This provides your customers with quick responses to FAQ’s and other queries. Our team have first hand experience in the most popular Live Chat plug ins.

Social Media Support

Our agents ensure your brand ethos and values are up held with each interaction. Each of your Social Media platforms is accessible from one dashboard. This service allows your team to focus on other core business activities.

E-mail Handling

Our dedicated and shared agents aim to respond to your customers queries within a 24 hour period. You receive a cost effective solution of providing convenient support for your customers on a 24/7, 365 days a year basis.

SMS Text Message

Reach your customers instantly for product recalls, urgent messaging and any marketing activities with our Bulk SMS Service.

 

Market Research

Our Market Research Services include: Customer Satisfaction Surveys, Database Management and Competitor Analysis. Our team have over 16 years experience in this field and each project is customer driven.

 

Database Management

Our Database Management service ensures duplicates will be removed and identify any incorrect entries.

 

Competitor and Market Research

Arema Connect have experience in providing businesses from a wide variety of sectors with Competitor and Market Research. This research can be conducted in a timely manner ensuring you will be presented with detailed results.

 

Customer Satisfaction

Our team can contact your customers to gain a greater insight into their experience with your product or service. These stand alone projects are completed in a timely manner with detailed findings.

WHY CHOOSE AREMA?

We are a friendly, hard-working group of professionals willing to go that extra mile to provide you with the best possible service.  Our staff enjoy their work and communicate that to your clients – that’s why we have a staff attrition rate of less than 8%, way below the industry standard.  And as you can tell, we are really proud of our team!

Agent attending phone call in call center Cork

Areas of interest:

Market Research