22 Years Experience
24x7x365
Customer Care Specialist
ISO Certified Partner
PCI Compliant
In-house CRM System
We are a people business and our team is our biggest asset. With one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.
Arema Connect has over 22 years of experience in delivering Multi-Channel Customer Support and Market Research Services to both national and International clients.
Our team supports the end-to-end customer journey across voice, email and digital channels.
We operate on a 24x7x365 basis ensuring your customers are supported around the clock.
Services we provide and their support functions
Arema Connect provides a 24x7x365 consumer information line, offering product details, troubleshooting guidance and helpful information to enhance your customer’s experience. Our agents assist customers in making informed decisions by addressing inquiries regarding client’s products and services.
With Arema Connect’s efficient payment refund processing, we accelerate the resolution of customer payment issues, improving trust and satisfaction. Our secure and reliable systems guarantee accurate and prompt refund processing to minimise customer inconvenience. We are Payment Card Industry (PCI) compliant ensuring that any payments required are processed with the utmost confidentiality and security
Our team streamlines order and logistics management, providing real-time tracking and order status updates to your customers. We optimise supply chain communication, reducing delivery issues and enhancing the overall customer experience.
Arema Connect’s after-sales support team ensures a smooth post-purchase experience, addressing concerns, providing guidance and resolving issues promptly. We enhance customer loyalty by offering assistance, troubleshooting and product knowledge after the sale.
Arema Connect offers a rapid response system to handle product recalls, ensuring seamless communication with affected customers and facilitating the return process if required. Our dedicated team ensures timely assistance in returning or replacing recalled products, prioritising safety and customer satisfaction.
Arema Connect conducts comprehensive surveys to gather valuable feedback, enabling you to refine your products and services based on your customer’s preferences. Our telemarketing services can help expand your customer base by targeting potential clients with tailored promotions and offers.
Arema Connect assists in promoting your events and campaigns through targeted outreach, engaging customers and generating excitement. We create buzz around your promotions and sales, maximising attendance and participation.
Reach out to us today!
