Arema Connect is a trusted market research partner with over 18 years’ experience in delivering outbound calling, email and fieldwork for research campaigns.
Our expertise lies in providing the human voice of market research – taking on the direct contact element of market research agencies campaigns.
Our areas of expertise includes:
- Customer satisfaction surveys;
- Follow up sales surveys;
- New product development surveys;
- Market analysis;
- Competitor research;
- Database Management and cleaning.
We can help you design and deliver cost-effective outbound calling campaigns, whatever your research requirements.
- Partnership & Confidentiality – Our aim is to be a long term, trusted partner for Market Research companies.
- Experience– We have over 18 years’ experience in being the voice of the brands we represent – our people pride themselves on delivering for our clients.
- Quality – We are fully compliant with GDPR legislation and IS0 27001:2013 & 9001:2015 accredited. All calls are recorded and retained for 6 months and as part of our quality control policy we share these recordings with our Market Research Partners as standard.
- Quickly ramp up your project to hit tight deadlines – We can provide support for any market research project at short notice and can flex the resources available to ensure we hit deadlines. Volume is no issue – we’ve easily handled over 10,000 survey responses with complex demographic splits, but are equally as comfortable delivering 100-person response research.
- Multi-channel capabilities – Our multi-skilled teams can deliver surveys via email, social media or outbound calling.
- The right technology– We have invested heavily in technology and use a cloud-based telephony system which is fully compliant with all GDPR requirements. We can also link to client systems if required. For example, we have run projects where survey responses are submitted directly into the client’s CRM.