- Call Answering Service
- Outbound Calls
- Inbound Calls
- Support Line
- Management Support
Our experience in the Professional Services Sector
Since our establishment in 2001, we have been providing clients with secretarial and administrative services. Through these services we support many clients from the Professional Services Sector. These clients avail of a wide range of services including receptionist cover, after hours and holiday cover.
Our Client in the Professional Services Sector
Our shared agents answer all calls on your behalf and gather the information you desire from your customer. Our agents assess the nature of the call and decide if there is a need to escalate the call. We have an in house CRM which we can offer our clients or log into our clients preferred systems.
Our contact center services for this client
Arema Connect offer our client a number of Multi-channel services including: Telephone Answering Service, Business Email Handling, Social Media Monitoring and Live Chat Service. These services are all tailored to meet our clients needs. For this client we provide telephone answering and business email handling. By providing these services we support their many customer service functions.
Customer Support Case Study Results
The services we provide to the professional services greatly reduce our clients administrative headache. Many of our clients from the professional services sector have been with us since our establishment in 2001. We continue to build upon these long term relationships.