Call Management Service
Providing call answering services since 2001, we have extensive experience in supporting call center inquiries from our contact center in Ireland. We provide customer support services to USA companies in national and international markets through our call management services. We deliver during office hours, after-hours and 24/7 (including all bank holidays) from our Irish office to USA, Europe and Australasian markets.
All calls recorded
Friendly & Professional
Increase opening hours
Human touch to interactions
Cost effective solution
Benefits of Call Management Ireland
Outsourcing your call answering needs to us will provide your business with more flexible opening hours and additional manpower. Our telephone answering service is available 24 by 7. Your clients can reach a call center representative any day at any time. All calls will be answered in your business name and timely recorded in your chosen Customer Relationship Management software. There are multiple benefits of contracting our call answering service with Arema Connect.
READ MORE The benefits of Call Management Ireland include:
Reach new markets and increase your customer share by answering your customers in their mother tongue.
Our call answering service is available 24 by 7. We can support your customers’ requirements even when your office is closed. Grow your business reaching Europe and Australasian markets.
A friendly and professional team ready to find a solution to any of your customer queries. Our call answering service provides that human interaction that other channels such as e-mail or text lack.
Outsourcing your needs to us provide your business with a cost-effective solution and gives you additional manpower when you need it the most. You don’t need to worry about recruitment and training, we take care of it!
Streamline your customer support needs. Our call answering service allows your core team to concentrate on growing your business. Your outsourced call center team will work as part of your team and help you to improve your processes.
The benefits of Call Management Ireland include:
24 by 7
How Arema Call Management Ireland Works
We operate 24 by 7, 365 days a year. Arema Connect offer a combination of dedicated and shared call answering service so we can work as an effective team.
Using the state of the art call center technology, our team will integrate our call management solutions with your existing infrastructure. A designated Key Account Manager will work closely with your team to ensure that there is no downtime in the service provision.
Using a train the trainer approach or availing of your own team expertise, call center representatives will be trained to the highest standard.
When your client dials your phone number, their phone call is immediately received by our contact center system and routed to the next available call center representative. Using a first call resolution approach, your customer enquiries are answered following your outlined procedures. When we answer the call, we represent your company with professionalism and precision. All calls received are be logged to your chosen CRM system and accessible to you in real-time.
Our Call Management services
We provide a full range of call answering services, request a quote!
Emergency response Line
Order and book tickets
Information and store locations
Order and book tickets
Claims and complaint line
Donation lines and membership
Payments and reconciliation