Welcome to our Call Center blog!
Here, we can keep you up to date with Contact Center trends, what’s happening in Arema Connect and other related topics. We hope you enjoy reading them as much as we did writing them!
Over the last number of years there has been a significant increase in the number online sales. In 2017, ecommerce was responsible for around $2.3 trillion in sales and is expected to hit $4.5 trillion in 2021. In the US alone, ecommerce represents almost 10% of...read more
Established companies in America are constantly looking into increase their profits. Overseas markets can provide a really lucrative opportunity for this business expansion. Exporting to Europe is a prime option due to cultural similarities. Is your company...read more
The majority of websites include a registration / login page where users can access to their own personal space. These online registration portals require a unique password to access to users' personal information. Data hosted in them can include postal address,...read more
Customer Support Seasonality means being able to face the needs of your customers whether it is autumn or spring. If you are a shoe retailer, this means that your business may peak during a specific period of the year or that you have to change your selling stock and...read more
The approach of your retail strategy as a quick and forgettable one means bad news for your business, whether it is a brick and mortar experience or an online one. The so-called “Don’t dwell, just buy” strategy is a common mistake when addressing the retail’s customer...read more
One of the reasons for the success or failure of new and upcoming retail companies resides in their use of Social Media and the implementation of a seamlessly accurate Social Media Strategy. In using the web 2.0, creating engaging content and interacting through the...read more
Sustainability is one of the most frequent words of the 21st century and it is becoming one of the most important principles in the retail sector. The concept of sustainability emerged as a component of corporate ethics in response to public discontent over the...read more
Black Friday in Retail is now one the days with the biggest sales of the year and the unofficial kickoff of the Christmas campaign. Retailers have to face an immense quantity of customers avidly looking for offers. Whereas the aim should be to benefit from the...read more
Webrooming is the name given to the growing practice of researching and looking for items online only to buy them afterwards in a brick and mortar store. This way, the customer ends up doing the final evaluation of the product in a physical store. This is mainly due...read more
If a company has already started its online retail strategy, it can’t miss the opportunity to implement it with Social Media, especially if it has never had one. In fact, social selling is a method for companies to create a series of actions to have deeper...read more
In the past few years, consumer spending on footwear has increased steadily, even if the in-store demand continues to be the main choice for the customers. However, online shoe retail accounts for most of the sales’ industry growth. Whereas online sales are still in...read more
Have you optimized your online shoe store the best way possible? Other than SEO and your traffic strategies, have you designed your website in order to provide a seamless customer experience for e-shoppers? Here you have some tips to engage your audience and keep them...read more
Recently, two Arema Connect employees, Katherine Sutton -head of HR and Quality Manager- and Jackie Leahy -Key Account Manager- flew over to California to receive US customer support training from our client -which has been with us for four years- in North America....read more
There are numerous business case & logical reasons to choose an Irish company as your outsourcing partner. If your company wants to explore the opportunities in the wider European market, Ireland is a fantastic location to use as a base. The first obvious benefit...read more