Here, you can expand your knowledge and expertise in the call center and customer service industry. Our white papers are informative and full of examples. You will learn the latest trends in the contact centre world, how to improve customer satisfaction & sales, and what is our team up to. Have fun!
How to improve Sales by delivering the best in class customer service plan? Referrals are a key contributing factor to the success of all companies. A recommendation from a satisfied client is worth more than a thousand ads on tv, radio or print media....read more
Download the Christmas Internet Shopping Whitepaper here: An insight into the buyer journey: How to increase sales this Holidays? Christmas is the busiest time of the year for the retail sector. Businesses...read more
Delivering Excellent Customer Service Online Internet businesses came into existence in 1991 when the Internet became a platform for commercial use. The last 5 years have seen a major growth in the on-line sector and online shops and e-business are...read more
Increase Your Profit by Integrating Market Research Throughout Your Organisation Market research can be defined as the method of gathering data on goods and services to determine whether they will succeed in the marketplace and establish if there is a...read more
Start exporting quickly and pain free Exporting is a valuable opportunity to increase benefits for your company. Businesses need to account cost considerations, resources required and cultural aspects of the foreign market at the initial exporting stages....read more
Online Shoe Retailing Over the last few years, Online Shoe Retailing in the US has been growing at a rate of 9.2%. The shift from the product and price era means that the age of the customer is truly upon us. To maximize customer satisfaction, it is vital...read more
Sales and Customer Support for the ‘Back to School’ campaign If your company is involved in the provision of educational material (i.e. books, school materials, uniform retailers, school and education providers), you are already anticipating the ‘late...read more