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Staff Excellence Awards 2017-2018

Staff Excellence Awards 2017-2018

Celebration Night Last weekend we held our annual staff excellence awards night! The event was to celebrate and appreciate our employees’ professional achievements for the 2017 – 2018 period. The importance of a recognition focused environment shows our...

Staff retention and staff engagement techniques

Last week, I had a meeting with one of our new clients and he was really interested in learning how we managed to have such a high staff retention rate. He commented that with his previous contact centre, he had the feeling that new agents were included on his team...