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Customer Care and Integration levels in the company

Customer Care support is a key element for the success of any business. Outsourcing your customer care support to a Contact Centre is an economic approach to managing an increase in enquiries, extended opening hours and support your in-house team. During the selection...

Financial Sector Case Study: The Extra Mile

Payment Protection Insurance (PPI) Mis-selling support line Call Management’s Client (now trading as Arema Connect) are one of the largest PPI companies in the UK. In 2011 they decided to enter the Irish market but didn’t want to commit to a long-term strategy until...

The present and future of the Contact Centre

Contact Centre: The Present Most contact centres today are offering Multi-Channel Support which includes Telephone Answering Service, e-mail handling, live chat, and social media support and text message management. Contact Centre New services: What’s coming in the...