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Top Trends For Call Centre’s in 2016

What Customer Service providers should expect in 2016 As we leave one year and enter into another we must look forward and identify developing trends in our field. Contact centres are shaped and moulded by customers, technology, the financial climate, sector changes,...

Innovation in our Contact Centre

Call Management opened its phone lines 12 years ago and since then it has been working to improve the quality of our job and employees’ working conditions. This year we are launching an internal wiki that will help to reduce our phone handling time by a 10%. This new...