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Who is who in a quality-focused contact centre?

Who is who in a quality-focused contact centre?

Independently if you have an in-house call centre or you are outsourcing your customer service functions, quality is a key factor to consider. There are different ways to ensure quality. Solutions range from training to monitoring KPIs and relevant metrics. Applying...
Arema Connect employees’ night out

Arema Connect employees’ night out

Last Friday our team enjoyed an amazing night out. Our business can be very seasonal and one of our main clients have a major surge in activity during July, August & and beginning of September. It was an ideal opportunity to reward the team before our next major...
The role of the customer support team

The role of the customer support team

The role of the customer support team is a crucial role in any organisation, as they are the first point of contact for customer queries and complaints. A customer support team understand complex details about a company’s services/products and can assist...