Get in touch: +353 214244944 | +1 646 905 0473 | info@aremaconnect.com

Welcome to our Call Centre blog!

 

Reference Checks: Human Resources Case Study

Reference Checks: Human Resources Case Study

Human Resources Contact Centre Support Our team provides support to this recruitment agency to perform reference checks of candidates. Our client is a leading recruitment agency in USA which performs large recruitment campaigns for the private and public sector. As...

read more
How to measure customer satisfaction?

How to measure customer satisfaction?

Customer-centric organizations measure customer satisfaction in order to improve service delivered and team performance. Arema Connect has been providing customer satisfaction surveying services for over 10 years. From our experience, we describe in this blog 'How can...

read more
How is impacting GDPR in Market Research?

How is impacting GDPR in Market Research?

The General Data Protection Regulation (GDPR) had an impact on all sectors and businesses sizes. The regulation implemented on the 25th of May 2018 has changed the way in which many organization operate. Better measures are now in place to protect customers' data and...

read more
Do I need an Outsourced Receptionist?

Do I need an Outsourced Receptionist?

Nowadays, many businesses don't operate in traditional office settings and need additional support without financially committing to a full time, on-site assistant / team member. However, it is common knowledge that a missed call can be a missed opportunity....

read more
Call Centre and Interaction Diagram

Call Centre and Interaction Diagram

In this blog, we explore how Interaction Diagrams can be used by your company before using a Call Centre as an outsourcer provider. What is an interaction diagram? First, it is relevant to define 'interaction diagram'. They are models used in computing to describe how...

read more
Phonetic Alphabet in our Call Centre in Ireland

Phonetic Alphabet in our Call Centre in Ireland

A few years ago, we published a blog entitled "NATO phonetic alphabet – Alpha Bravo Charlie" which provided you with an overview of the phonetic alphabet that we use in our Irish Call Centre. This alphabet is broadly used in the contact centre industry to support...

read more
Case Study: Employees’ Support Line

Case Study: Employees’ Support Line

Employees' Support Line - Healthcare provider Our team is providing after-hours and overflow employees' support line to this client since 2015. They are a national healthcare provider that support people with limited mobility through carers home visits. As the...

read more
3 Customer Service Trends to watch out for in 2019

3 Customer Service Trends to watch out for in 2019

With the likes of improvements in technology and the increased popularity of social media, in this blog there are three customer service trends that businesses need to be aware of for 2019. 1. Increase use of instant messaging  Social media has skyrocketed in the last...

read more
Teatime with a twist for the Arema Connect Team

Teatime with a twist for the Arema Connect Team

Vintage Tea Tours first spin Leeside Yesterday, our team got the pleasure of trialing Vintage Tea Tours first spin Leeside. The Dublin tour operator is looking to expand it's services into Cork in the coming months. Participants get to take in the city landmarks while...

read more