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Welcome to our Call Centre blog!

Here, you can expand your knowledge and expertise in the call centre and customer service industry. Our blogs are informative and full of examples. You will learn the latest trends in the contact centre world, how to improve customer satisfaction & sales, and what is our team up to. Have fun!

Do I need an Outsourced Receptionist?

Nowadays, many businesses don't operate in traditional office settings and need additional support without financially committing to a full time, on-site assistant / team member. However, it is common knowledge that a missed call can be a missed opportunity....

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Call Centre and Interaction Diagram

In this blog, we explore how Interaction Diagrams can be used by your company before using a Call Centre as an outsourcer provider. What is an interaction diagram? First, it is relevant to define 'interaction diagram'. They are models used in computing to describe how...

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Phonetic Alphabet in our Call Centre in Ireland

A few years ago, we published a blog entitled "NATO phonetic alphabet – Alpha Bravo Charlie" which provided you with an overview of the phonetic alphabet that we use in our Irish Call Centre. This alphabet is broadly used in the contact centre industry to support...

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Case Study: Employees’ Support Line

Employees' Support Line - Healthcare provider Our team is providing after-hours and overflow employees' support line to this client since 2015. They are a national healthcare provider that support people with limited mobility through carers home visits. As the...

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3 Customer Service Trends to watch out for in 2019

With the likes of improvements in technology and the increased popularity of social media, in this blog there are three customer service trends that businesses need to be aware of for 2019. 1. Increase use of instant messaging  Social media has skyrocketed in the last...

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Teatime with a twist for the Arema Connect Team

Vintage Tea Tours first spin Leeside Yesterday, our team got the pleasure of trialing Vintage Tea Tours first spin Leeside. The Dublin tour operator is looking to expand it's services into Cork in the coming months. Participants get to take in the city landmarks while...

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Welcome to Arema Connect

Welcome to our 24/7 Contact Centre. Our award-winning multi-channel contact offers Multichannel and market research services to many clients in Ireland and the US. Our agents and technology allow us to lead the way in providing practical solutions and excellent...

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Arema Connect- Who We Are

Behind the scenes our contact centre is a busy environment, where our employees thrive. Many businesses choose Arema Connect, for who we are as an outsourcing partner due to our experience and high staff retention rate. We pride our-self on our ability to go the extra...

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Contact Centre predictions for 2019

On a yearly basis, our team meets to review the next year objectives and forecast our expected activity levels through different inbound and outbound channels. Within this scenario, we evaluate existing contact centre predictions and make our own ones. This year we...

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Arema Connect 12 Days Of Christmas

“On the first day of Christmas Arema Connect gave to me a Telephone Answering Service, 365 days of the year" "On the second day of Christmas Arema Connect gave to me a Live Chat service to support my customers rapidly” “On the third day of Christmas Arema Connect gave...

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