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Welcome to our Call Centre blog!

Here, you can expand your knowledge and expertise in the call centre and customer service industry. Our blogs are informative and full of examples. You will learn the latest trends in the contact centre world, how to improve customer satisfaction & sales, and what is our team up to. Have fun!

Do I need an Outsourced Receptionist?

Nowadays, many businesses don't operate in traditional office settings and need additional support without financially committing to a full time, on-site assistant / team member. However, it is common knowledge that a missed call can be a missed opportunity....

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Call Centre and Interaction Diagram

In this blog, we explore how Interaction Diagrams can be used by your company before using a Call Centre as an outsourcer provider. What is an interaction diagram? First, it is relevant to define 'interaction diagram'. They are models used in computing to describe how...

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Phonetic Alphabet in our Call Centre in Ireland

A few years ago, we published a blog entitled "NATO phonetic alphabet – Alpha Bravo Charlie" which provided you with an overview of the phonetic alphabet that we use in our Irish Call Centre. This alphabet is broadly used in the contact centre industry to support...

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Case Study: Employees’ Support Line

Employees' Support Line - Healthcare provider Our team is providing after-hours and overflow employees' support line to this client since 2015. They are a national healthcare provider that support people with limited mobility through carers home visits. As the...

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Teatime with a twist for the Arema Connect Team

Vintage Tea Tours first spin Leeside Yesterday, our team got the pleasure of trialing Vintage Tea Tours first spin Leeside. The Dublin tour operator is looking to expand it's services into Cork in the coming months. Participants get to take in the city landmarks while...

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Welcome to Arema Connect

Welcome to our 24/7 Contact Centre. Our award-winning multi-channel contact offers Multichannel and market research services to many clients in Ireland and the US. Our agents and technology allow us to lead the way in providing practical solutions and excellent...

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Contact Centre predictions for 2019

On a yearly basis, our team meets to review the next year objectives and forecast our expected activity levels through different inbound and outbound channels. Within this scenario, we evaluate existing contact centre predictions and make our own ones. This year we...

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Arema Connect 12 Days Of Christmas

“On the first day of Christmas Arema Connect gave to me a Telephone Answering Service, 365 days of the year" "On the second day of Christmas Arema Connect gave to me a Live Chat service to support my customers rapidly” “On the third day of Christmas Arema Connect gave...

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Arema Connect has Been Awarded ISO9001:2015 QMS

Arema Connect has Strengthened its Commitment to Delivering Excellence Client Satisfaction, Quality Service and Enhanced Business Improvement Arema Connect has just received it's ISO 9001 certification for another year. Our ISO Certification is an extremely important...

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A trip down memory lane..

Our team take a look back at their first day at Arema Connect. A first day can be challenging and of course nerve racking. However, by the looks of it many of our team had very positive first impressions and of course first impressions are lasting. It can be said,...

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Arema Connect in three Words

Accommodating, Hardworking, Efficient: Everything we do is people orientated. We are a committed hardworking Company, our customers and Staff are very important See why our people enjoy working with us.   Interested in working with us? See Our Careers page here

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Arema Connect Staff Christmas Party 2018

It's that time of year again... We decided to get in early and have the Christmas Party on the first week in December. It was the first time in 17 years that we held it on a Saturday and glad to say we had the biggest turn out yet with a 70% turn out. The Flying...

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