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Welcome to our Call Centre blog!

Here, you can expand your knowledge and expertise in the call centre and customer service industry. Our blogs are informative and full of examples. You will learn the latest trends in the contact centre world, how to improve customer satisfaction & sales, and what is our team up to. Have fun!

Arema Connect turns the big 18…

Arema Connect turns the big 18…

18th Birthday Celebrations with our team.. On Wednesday last we celebrated our 18th Birthday at the Franciscan Well. All our team joined in the celebrations with their families, which made it all the more special. Since 2001, Arema Connect has continuously expanded...

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Customer Relationship Management (CRM) Systems

Customer Relationship Management (CRM) Systems

A Customer Relationship Management system is an efficient business strategy. It is useful for companies as it works to identify and manage the profiles of acquired or potential customers in order to create activities to maximize profits studying needs and...

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How can a Contact Centre help your Sales Team?

How can a Contact Centre help your Sales Team?

Far away are the days were a contact centre provided just call centre services. Now, a new range of services is available to companies who decide to benefit of economy of scale and integrate a third-party business outsourcer as part of their operations. In this blog,...

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Information Packs and Brochure Management

Information Packs and Brochure Management

Your marketing efforts or operations can involve sending clients and potential clients information packs and brochures. While the number is small, an in-house team can easily manage; however, if your projections include thousands of personalised letters and brochures...

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Staff Awards Night 2019

Staff Awards Night 2019

On Friday last, our Annual Staff Awards Night and Quiz took place in Soho- Bar and Restaurant. The Quiz... As always, the staff quiz was as competitive as ever. Teams were challenged on their General Knowledge, Pop Culture and even knowledge of Arema Connect. All...

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Reference Checks: Human Resources Case Study

Reference Checks: Human Resources Case Study

Human Resources Contact Centre Support Our team provides support to this recruitment agency to perform reference checks of candidates. Our client is a leading recruitment agency in USA which performs large recruitment campaigns for the private and public sector. As...

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How to measure customer satisfaction?

How to measure customer satisfaction?

Customer-centric organizations measure customer satisfaction in order to improve service delivered and team performance. Arema Connect has been providing customer satisfaction surveying services for over 10 years. From our experience, we describe in this blog 'How can...

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